Acceleris and Limelight are committed to protecting and respecting the personal data we hold. This policy applies to personal data provided to us by individuals themselves or by others on behalf of individuals. When collecting and using personal data, our policy is to be transparent about why and how we process this data.
We take the security of all data we hold seriously. Staff are informed about data protection, confidentiality and security and we maintain a culture of confidentiality. All the information you provide to us is stored on secure servers. It will be used purely for making contact with you at a later date, unless you request us not to do so. The information we hold will be names and contact information and other details knowingly provided to us by you. You have the right to ask for a copy of the information we hold about you and to correct any inaccuracies in your information. Under no circumstances will your personal information be sold.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, including through SSL certificates on our domain names which encrypts communication between your browser and the Acceleris website, we cannot guarantee the security of all data transmitted to our website.
We provide services to individuals as well as businesses, non-profits and other organisations. Where we engage with clients for professional services, we may collect and process personal data in order to satisfy contractual obligations. We request that clients only provide the personal data that is required for us to fulfil our contractual obligations.
Why do we process data?
We do this:
• To provide the services detailed in our letter of engagement with clients
• For client management, when communicating and assessing the needs of clients
• In order to manage and administer our business and services, hosting events and maintaining internal operating processes
What data is processed?
The data that is processed is dependent upon the service that is being provided, such as:
• Services to businesses, non-profits and other organisations – we process the personal data of individuals associated with our clients. Data may include relevant financial or non-financial information necessary for us to provide our services, for example contact details, payroll data etc
• Services to individuals which may include contact details and tax or financial interests as provided to the company
How long do we hold data for?
We retain data processed by us in a live environment for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation, typically six years.)
Personal data for our contacts, which covers both potential and prior customers, as well as potential or prior employees, are held in our customer relationship tool (CRM) and payroll systems.
Where personal data on business contacts is held, it is used for a number or purposes, such as:
• Promotion and development of our offerings
• Hosting and facilitating of events
• Managing our relationships
• Administration and management
We collect the personal data of our people as part of the administration, management and promotion of our business activities. Our Staff Handbook explains how data is held for our staff.
Where an individual is applying for work with Acceleris/Limelight, personal data is collected through the application process. This may be through forms submitted via email or in writing through the post. We process an applicant’s data in order to assess their potential employment and may keep this on file for future opportunities. The data is also stored for administration and management in order to make informed decisions. Personal data for applicants is held for as long as necessary in order to fulfil the purpose for which it was collected, or for a maximum of two years.
We collect and process personal data about our suppliers, subcontractors and the individuals associated with them. The data is held to manage our relationship, to contract and receive services from them and in some cases provide professional services to our clients.
We process the data necessary to receive services from suppliers and provide services to our clients. To administer, manage and develop our business and services, we need to carry out a wide range of tasks including identifying client needs and improvements in service delivery, maintaining and using IT systems, administering and managing our website and applications.
We may use business contact details to provide information about our services that we think will be of interest, for example industry updates and insights, other services and invites to events.
SHARING PERSONAL DATA
We will only share personal data with others when we are legally permitted to do so. Data may be transferred to third party organisations that provide applications or IT services to us. We use third parties to support us in providing our services and to help provide, run and manage our internal IT systems, for example, providers of information technology, cloud based software, website hosting and management, data backup, security and storage services. We may share data with auditors and other professional advisors, law enforcement or regulatory agencies.
Occasionally we may receive requests from third parties with authority to obtain disclosure of personal data such as to check that we are complying with applicable laws and regulations.
Individuals may request access to their personal data and may request us to rectify or erase data submitted to us where appropriate. Where we process personal data based on consent, individuals may withdraw their consent.